About Intercom
Intercom is a customer service helpdesk with a built-in AI agent called Fin. It combines an omnichannel inbox, ticketing and automated customer messages in one system.
What it does
Support teams handle conversations in a shared inbox, with a copilot that suggests replies and does admin work. Fin answers customer questions using the knowledge you give it, and you can test its replies with simulated conversations before going live. Ticketing covers both customer issues and back-office work. Automated messages help onboard customers and notify them of changes.
Key features
- Shared inbox with an AI agent named Fin
- Ticketing for customer and back-office issues
- Automated messages to onboard and notify customers
- Simulations to test the agent before launch
- Copilot help inside the inbox
Who it's for
Intercom suits SaaS companies, ecommerce brands and support teams that handle a steady flow of customer questions. It is aimed at companies that want one system for both human and AI support.
Pricing and good to know
The site offers a 14-day free trial with no credit card required, and it lists paid plans. The product is web-based in this listing. The AI agent works best when your help content is current, so review the knowledge sources before turning it on for customers.
Highlights
- Shared inbox with an AI agent named Fin
- Ticketing for customer and back-office issues
- Automated messages to onboard and notify customers
- Simulations to test the agent before launch
- Copilot help inside the inbox
