About Crisp
Crisp is an all-in-one customer support platform. It brings live chat, a shared inbox, a knowledge base and an AI agent into one tool for small and growing businesses.
What it does
A chat widget on your website lets visitors start a conversation, and every message from every channel lands in one shared inbox. Your team can answer, assign and track conversations together. The AI agent learns from your website and uploaded documents, then answers routine questions. A knowledge base gives customers a self-service place to find answers.
Key features
- Chat widget for your website
- Shared inbox across email, WhatsApp and more
- Knowledge base for self-service answers
- AI agent trained on your website and PDFs
- Built-in support CRM and analytics
Who it's for
Crisp suits small businesses, startups and support teams that want chat, a help center and an AI agent without running several tools. Businesses that receive leads through their website can also use it to answer quickly.
Pricing and good to know
The site offers a 14-day free trial with no card required, and it lists flat pricing for the platform. Some features such as the AI agent are included in higher plans. Check the plan details to confirm which options you need before you commit.
Highlights
- Chat widget for your website
- Shared inbox across email, WhatsApp and more
- Knowledge base for self-service answers
- AI agent trained on your website and PDFs
- Built-in support CRM and analytics
