About Front
Front is a shared inbox platform for customer teams. It brings email, chat and other channels into one place, so support, sales and operations can work on the same customer requests.
What it does
Incoming messages from several channels land in shared inboxes, where team members can assign, comment and resolve them. Ticketing and a knowledge base keep complex requests and common answers in order. Autopilot playbooks handle routine requests automatically, and an API and integrations connect Front to other business tools.
Key features
- Shared inboxes for email and other channels
- Ticketing and a knowledge base
- Autopilot playbooks for routine requests
- Integrations and an API for other tools
- Team collaboration on each conversation
Who it's for
Front suits customer support teams, account managers, and operations groups in companies that handle many customer conversations each day. It is built for teams where several people share the same customer work.
Pricing and good to know
The site offers a free trial and a demo request for larger teams. Front is a web-based product in this listing. Complex setups with many channels and automations take time to configure, so plan a trial period before moving a full team across.
Highlights
- Shared inboxes for email and other channels
- Ticketing and a knowledge base
- Autopilot playbooks for routine requests
- Integrations and an API for other tools
- Team collaboration on each conversation
