About Help Scout
Help Scout is a help desk for customer-first brands. It combines a shared inbox with an AI agent, a knowledge base and tools that show patterns in customer conversations.
What it does
Team members answer customer emails in a shared inbox, and context stays with the conversation when it moves between people. The AI agent, called Scout, handles routine requests. A copilot helps agents with suggestions while they work. The Signal feature turns repeated customer questions into insights, so teams can spot trends early.
Key features
- Shared inbox with context kept across handoffs
- Scout AI agent for routine requests
- Copilot help for agents during a conversation
- Signal turns customer patterns into insights
- Connects to more than 100 tools
Who it's for
Help Scout suits small support teams, startups, and businesses in sectors such as SaaS, ecommerce and property management. Teams that are moving away from using Gmail as a support tool may find the shared inbox a natural step.
Pricing and good to know
The site offers a free trial and a walkthrough with the team, and it lists plans on its pricing page. The product runs in the web browser, and it has a mobile app. Give the AI agent clear knowledge sources and review its answers during the first weeks.
Highlights
- Shared inbox with context kept across handoffs
- Scout AI agent for routine requests
- Copilot help for agents during a conversation
- Signal turns customer patterns into insights
- Connects to more than 100 tools
