About Aircall
Aircall is a cloud phone system and customer communications platform for sales and support teams. It brings calls, SMS and messaging into one workspace and connects to CRM and help desk tools. The company has added AI features for live call assistance, call notes and automated replies.
What it does
Your team takes and makes calls from a shared phone system, and every conversation is kept in a shared inbox. The platform syncs call and customer data with other tools you use. AI assistants can transcribe calls, suggest responses during a conversation and add follow-up tasks to your CRM. AI agents can handle routine questions and pass complex cases to a person with the context.
Key features
- Cloud calls and SMS in one workspace
- Shared inbox for team conversations
- Integrations with CRM and help desk tools
- Call transcription and notes
- AI agents for routine customer questions
Who it's for
Sales teams, support teams and businesses that handle many customer calls and want them linked to their CRM. It suits teams that want a single system for phone and messaging.
Pricing and good to know
The site offers a free trial and a sales conversation for larger plans. Pricing and AI features may be charged separately, so check the current plans. Availability of phone numbers and features can depend on your country, and the company's own claims about results are not guaranteed.
Highlights
- Cloud calls and SMS in one workspace
- Shared inbox for team conversations
- Integrations with CRM and help desk tools
- Call transcription and follow-up notes
