About EspoCRM
EspoCRM is an open source customer relationship management system that you can run in your browser. It keeps track of people, companies, projects and sales opportunities in one place. The project has been around for many years and is available as a free download.
What it does
You record contacts and organizations, then follow each deal or project through its stages. The system can also manage customer support requests and marketing activity. Workflows and automated tasks can be set up to reduce repeated work, and an open API lets other tools connect to your data.
Key features
- Manage contacts, companies and sales deals
- Track support requests and cases
- Create custom fields and workflows
- Automate repeated tasks
- Connect other tools with the open API
Who it's for
Small and mid-sized businesses that want a self-managed CRM and have someone who can host or maintain it. Developers who want to customize a CRM or connect it to other systems will also find it useful.
Pricing and good to know
The software is free and open source under the AGPL-3.0 licence, and you can install it on your own server. The company also offers hosted and support options, with prices on its website. Hosting, backups and updates are your responsibility if you self-host.
Highlights
- Manage contacts, companies and deals
- Track support requests and cases
- Create custom fields and workflows
- Connect other tools through an open API
