About Dialpad
Dialpad is a business communications platform that combines voice, video, messaging and a contact center. It also adds AI agents that handle customer conversations and help staff during calls.
What it does
Dialpad brings phone calls, video meetings and text messages into one system for teams. Its contact center tools route customer calls and track service work, and its AI agents can answer common questions or pass a conversation to a person. The company describes the goal as connecting each customer interaction to its earlier history, so teams can respond with more context.
Key features
- Business phone and team messaging
- Contact center with call routing
- AI agents for customer conversations
- Outbound sales tools with automated follow-up
- Video meetings in the same app
Who it's for
Support teams, sales teams and companies with a high call volume are the usual fit. The contact center and AI features are built for handling many conversations at once.
Pricing and good to know
The site offers a free trial and a demo request, and it lists pricing on a separate page. Check the pricing page for current plans before you commit. Because the platform covers many channels, setup and training take time for a team that is new to contact center tools.
Highlights
- Make and receive business calls and texts
- Route customer calls to the right person
- Use AI agents to answer common customer questions
- Hold video meetings with your team
- Run outbound calls and automated follow-up for sales
