About Chatwoot
Chatwoot is an open source customer support platform. It gathers live chat, email, WhatsApp and social messages into one inbox, with an AI agent and a help center.
What it does
Customer conversations from website chat, email, social media and messaging apps land in one queue. Agents reply, assign conversations and keep notes on each contact, so the history stays with the customer. The Captain AI agent answers routine questions and hands off to a person when needed. Copilot drafts replies from your documentation, and a help center lets customers find answers on their own.
Key features
- Live chat, email, WhatsApp and social in one inbox
- Captain AI agent for routine questions
- Help center for self-service articles
- Contact profiles that remember customer details
- Copilot suggests replies from your docs
Who it's for
Chatwoot suits startups, support teams and developers who want a customer support tool they can host themselves. It is often chosen as an alternative to larger paid helpdesk products.
Pricing and good to know
The software is open source and can be self-hosted, or you can use the hosted cloud service. The site offers a free trial for the cloud version. Self-hosting means you run the server and its updates yourself, so plan for that time before you choose it.
Highlights
- Live chat, email, WhatsApp and social in one inbox
- Captain AI agent for routine questions
- Help center for self-service articles
- Contact profiles that remember customer details
- Copilot suggests replies from your docs
