About Zammad
Zammad is a web-based, open source ticketing system for user support. You download it and install it on your own servers, and the project offers install guides for several Linux systems and Docker.
What it does
Support requests come in as tickets that agents can view, answer and assign in a web interface. The system keeps the conversation history for each ticket, so the next agent can pick up the thread. Because it runs on your own servers, the support data stays under your control. The project publishes install guides for source installs, CentOS, Debian, Ubuntu and Docker.
Key features
- Ticket system for user support requests
- Web-based interface for agents
- Runs on your own servers
- Install options for Debian, Ubuntu, CentOS and Docker
- Source code released under the AGPL-3.0 license
Who it's for
Zammad suits IT teams, support teams and self-hosting organizations that want a ticket system without a per-seat cloud subscription. It is a fit for teams that have a Linux server and someone to run it.
Pricing and good to know
The project is free to download and self-host. Zammad does not run on Windows or macOS as a server, so you need a supported Linux system or Docker. The project has a separate hosted service on another site if you do not want to run the server yourself.
Highlights
- Ticket system for user support requests
- Web-based interface for agents
- Runs on your own servers
- Install options for Debian, Ubuntu, CentOS and Docker
- Source code released under the AGPL-3.0 license
