About Fin
Fin is an AI customer agent from Intercom that answers questions and takes actions across the customer journey. It is built to handle support conversations from first contact to resolution.
What it does
Fin learns from a company's help center, website and documents, and it can connect to other systems to read and update records. Teams add guidance and procedures so it follows the right steps for each case. An operations agent called Operator can suggest and make improvements to the setup, with the team's permission.
Key features
- Trains on help center and documents
- Reads and writes to connected systems
- Guidance and procedures for each step
- Simulations and evals before launch
- Insights and quality checks over time
Who it's for
Customer support leaders and CX teams at companies with a high volume of chat or email. The site presents its case studies mainly from larger brands.
Pricing and good to know
A 14 day free trial is offered without a credit card. The page reports average resolution rates across its customers, which are company figures rather than guarantees. Setup is described as managed by your own team, so plan time for training the agent on your content.
Highlights
- Train the agent on your help center
- Let it read and update connected systems
- Add guidance and procedures for each step
- Run simulations and evals before launch
- Review insights and quality checks
