About Botpress
Botpress is an AI agent platform aimed at customer support teams. It builds agents that answer tickets and take actions such as refunds or account updates.
What it does
The platform runs agents that handle support conversations from start to finish. When a case needs a person, the conversation goes to a human with the history attached. The site describes agents that work through multi-step workflows, and a helpdesk built around those agents.
Key features
- Agents that resolve tickets end to end
- Actions such as refunds and account updates
- Hand-off to a human with full history
- Helpdesk built around the agents
- Testing on your own past support tickets
Who it's for
Support leaders and operations teams that handle a high volume of tickets. It suits companies that want one tool for AI answers and for the human agents who handle complex cases.
Pricing and good to know
The page says there is no per-seat cost and that AI usage is included in the price. A free trial is available with no credit card required, and a demo can be booked. Compare any quote with what you pay for helpdesk seats today before you decide.
Highlights
- Resolve support tickets from start to finish
- Take actions such as refunds and account changes
- Pass a conversation to a person with history
- Test agents on your own past tickets
- Use a helpdesk built around the agents
