About Voiceflow
Voiceflow is a conversational AI platform for building chat and voice agents for customer experience teams. It is aimed mainly at support and customer care work.
What it does
Teams use Voiceflow to design conversation flows, connect them to AI models and launch them on chat or voice channels. The platform covers design, prototyping and deployment in one place. The site highlights support resolution, lead generation and ways to hand a conversation to a person when needed.
Key features
- Visual design of conversation flows
- Chat and voice agents in one platform
- Interactive prototypes before launch
- Support automation for customer questions
- Hand-off from agent to human team
Who it's for
Customer experience and support teams that want to build AI agents without a large engineering team. The site presents its case studies mostly for larger companies with many customers.
Pricing and good to know
The site offers a Get started link and a Talk to sales link, so the first step is either a self-serve start or a call with the sales team. Chat and voice agents both run on the same platform. Teams that want to test before committing can build a prototype first.
Highlights
- Design conversation flows visually
- Build chat and voice agents
- Create interactive prototypes before launch
- Automate common customer support questions
- Hand a conversation to a human agent
