About Tidio
Tidio is a live chat and help desk tool for websites and online stores, with an AI agent called Lyro. The AI answers questions and recommends products to visitors.
What it does
Lyro answers common questions using verified store data, such as order status and product details. It recommends products inside the chat and can start sales flows when a visitor shows intent, such as leaving a cart. A shared help desk gathers email, live chat, WhatsApp, Instagram and Messenger in one inbox.
Key features
- AI answers from store and FAQ data
- Product recommendations inside chat
- Proactive sales flows and triggers
- Revenue tracking for chats
- Shared inbox for email, chat and social
Who it's for
Ecommerce stores and small online businesses that want support and sales in one chat tool. The site also lists Shopify merchants as a main audience.
Pricing and good to know
A free plan is available with no time limit. Paid plans start from $29 per month and can be cancelled at any time. The page highlights attribution of revenue to chats, so you can compare what the tool earns with its cost.
Highlights
- Answer order and product questions with AI
- Recommend products inside the chat
- Start sales flows at the right moment
- Track revenue that comes from chats
- Manage email, chat and social in one inbox
