About Sierra
Sierra is a conversational AI platform for businesses that builds customer experience agents across chat, voice and messaging. It is aimed at larger brands with many customer conversations.
What it does
Sierra lets teams build agents from SOPs, transcripts or a plain English goal. One agent can be deployed across channels such as chat, SMS, WhatsApp, email, voice and ChatGPT. The platform also includes tools to review and improve agents, using flagged issues and insights to suggest changes that a team can approve.
Key features
- One agent across many channels
- Agents built from SOPs or plain English
- Reviews based on flagged issues
- Multilingual agents with guardrails
- Outcome-based pricing
Who it's for
Customer service and CX leaders at large brands, along with teams that want customer agents without heavy engineering work. The site features customer quotes from executives at large companies.
Pricing and good to know
The page states outcome-based pricing, so charges are tied to results the platform delivers. Access starts with a demo or a conversation with the sales team. Quotes on the site come from named executives and describe their own experience.
Highlights
- Deploy one agent across many channels
- Build agents from SOPs or plain English
- Review flagged issues and suggested changes
- Use guardrails in multilingual agents
- Pay based on outcomes, per the page
