About Pendo
Pendo is a product analytics and in-app guidance platform. It tracks what users do, what they say and how the product performs, then helps teams act on the results.
What it does
Pendo records usage across apps, collects sentiment and feedback, and lets teams create in-app guides and notifications without engineering work. It also offers an MCP server so AI assistants and agents can use the product data. The site describes the work as a loop from planning to building to observing.
Key features
- Product usage analytics
- In-app guides and nudges
- Sentiment and feedback collection
- MCP server for AI assistants
- Notifications set against goals
Who it's for
Product managers, customer success and support teams in organisations with complex software. Developers who build with AI agents may also find the context features relevant to their work.
Pricing and good to know
The site offers a start-for-free option and a demo request, but prices are not shown on the page. Pendo says more than 14,000 teams use it. Check the pricing page or contact sales for plan details. Good results depend on tagging and setting up guides carefully, so plan some time for that work.
Highlights
- Track how users move through features
- Show in-app guides without code
- Collect sentiment and feedback
- Connect AI assistants through MCP
- Send notifications tied to goals
