About Document360
Document360 is a knowledge base platform for product documentation, help centers and internal guides. It adds AI search and an AI chatbot on top of its article editor.
What it does
Teams write and publish articles in a web editor, then organize them into categories, workspaces and a home page. Readers search the articles, and the AI search answers questions with links to the sources it used. The platform also includes feedback tools, analytics and a way to move content in from other tools such as Confluence, SharePoint and Google Docs.
Key features
- Article editor with categories and workspaces
- AI search that cites its sources
- AI chatbot built from articles and FAQs
- Feedback, analytics and audit logs
- Migration help from Confluence, SharePoint and other tools
Who it's for
Support teams, technical writers, product managers and developers who maintain user manuals, step-by-step guides and API documentation. It suits businesses that need role-based access, single sign-on and scheduled publishing.
Pricing and good to know
Document360 is offered as a hosted web service, so nothing needs to be installed. The vendor lists an enterprise option alongside its main plans, and it names security certifications including SOC 2 and ISO 27001:2022. Compare the current plans on the vendor site before you commit a team to the platform.
Highlights
- Article editor with categories and workspaces
- AI search that links to its sources
- AI chatbot that answers from your articles
- Feedback manager and analytics dashboard
- Imports content from other documentation tools
