About Kapa.ai
Kapa.ai is an AI support agent for technical products. It answers customer questions using a company's documentation, manuals and past support tickets.
What it does
Kapa.ai connects to your documentation and other knowledge sources, then answers questions with citations to the sources it used. It flags questions it cannot answer confidently and can hand them over to a person with a summary, so the customer does not have to repeat themselves. It can be placed on a website, inside a support form, or in an AI assistant through an MCP connection.
Key features
- Answers grounded in your own sources
- Cites the sources behind each answer
- Flags questions it cannot answer
- Hands off to a person with a summary
- Connects to docs, PDFs and past tickets
Who it's for
Kapa.ai suits support, customer experience and developer relations teams at software and hardware companies. It is a good fit for teams with a large body of documentation and frequent repeated questions, and for companies that want customers to find answers without opening a ticket.
Pricing and good to know
Kapa.ai offers a free trial, and the site invites visitors to book a demo to discuss full plans. Accuracy depends on the quality of the documentation and tickets it learns from, so keep those sources current. Setup can be quick, and the company describes live deployments that took less than a week.
Highlights
- Answers grounded in your own sources
- Cites the sources behind each answer
- Flags questions it cannot answer
- Hands off to a person with a summary
- Connects to docs, PDFs and past tickets
