About Inkeep
Inkeep is an agent platform for customer experience and operations teams. It lets teams build AI assistants that answer customers and act on tickets, using their own documentation and data.
What it does
Teams can build agents with a visual no-code builder or with a developer SDK, and the two stay in sync. Agents search a knowledge base, look up customer information across connected systems and suggest replies that a person can approve before they are sent. Workflows can start from Slack, from a support platform, from webhooks or on a schedule, and an automation can keep documentation current by proposing edits.
Key features
- Visual builder and developer SDK
- Unified search across docs and knowledge
- Human approval before replies are sent
- Customer data lookup across connected tools
- Triggers from Slack, webhooks and schedules
Who it's for
Customer support, customer success and documentation teams that want AI help while keeping people in control of replies. Engineering teams can build custom agents with the SDK when they need more control.
Pricing and good to know
Inkeep is offered as a business platform, and the site invites teams to book a demo. Its docs cover both the SDK and the no-code builder. Agents are only as good as the knowledge they can reach, so connect the sources they should use and keep them updated.
Highlights
- Visual builder and developer SDK
- Searches docs and knowledge in one place
- Waits for human approval before replies go out
- Looks up customer data across connected tools
- Starts workflows from Slack, webhooks or schedules
