About HelpDocs
HelpDocs is knowledge base software for publishing help centers and keeping team documentation in sync. The same articles can serve customers, team members and AI assistants.
What it does
You write each article once in a knowledge base, then publish it to a help center for customers. The same content can power a support widget, Slack search and AI answers. Articles are also available as clean Markdown, so AI assistants can read them directly. Changes can be saved as a working copy for the team to review before they go live.
Key features
- Help center for publishing articles
- Slack integration for team search
- AI answers built from your help content
- Clean Markdown output for AI assistants
- Working copies for team review
Who it's for
Support and customer success teams that answer the same questions often. Internal teams that keep shared documentation current will also find the single source of truth useful.
Pricing and good to know
A 14-day free trial is offered, and no credit card is needed to start. Check the pricing page for plan details after the trial. Keep your articles reviewed on a schedule, since AI answers are only as current as the content behind them.
Highlights
- Help center for publishing articles
- Slack integration for team search
- AI answers built from your help content
- Clean Markdown output for AI assistants
- Working copies for team review
