About Canny
Canny is a customer feedback tool for product teams. It collects feature requests, groups them by theme and shares a public roadmap.
What it does
Feedback can come from a branded portal where users submit ideas and vote, or from connected tools such as Slack, Intercom and Gong. Canny's Autopilot feature surfaces issues and themes across all feedback, so requests do not get lost. Status updates can be sent to customers automatically as requests move forward. Teams can control who sees the portal and publish a customer-facing version of any request they choose.
Key features
- Public feedback portal with voting
- Feedback from Slack, Intercom and other sources
- Automatic status updates for requesters
- Shared roadmap with planned items
- Theme and trend analysis across feedback
Who it's for
Product teams and SaaS companies that want to link customer requests to revenue and keep customers informed about what is being built.
Pricing and good to know
Canny offers a free way to get started, and the pricing page lists its paid tiers. Feedback is only as useful as the data linked to it, so keep customer records accurate if you want revenue views. Portal privacy settings let you decide which requests are public and which stay internal.
Highlights
- Public feedback portal where users submit and vote
- Feedback pulled in from Slack, Intercom and other sources
- Automatic status updates as requests move forward
- Shared roadmap with planned and in-progress items
- Theme and trend analysis across feedback
