About UserTesting
UserTesting is an enterprise platform for collecting feedback from real people about products, apps, websites and content. Teams use it to check ideas with customers before they spend time building them.
What it does
A team sets a question, chooses the audience and gets recorded sessions from participants. The platform lets teams watch and hear customers in their own words. It also groups feedback into themes, so patterns are easier to spot across many sessions.
Key features
- Ask customers questions about apps and sites
- Watch and hear recorded participant sessions
- Recruit participants by audience type
- Find themes in feedback with AI analysis
- Share insights inside the tools teams already use
Who it's for
UserTesting suits product managers, UX researchers, marketers and large companies that test often. Teams that need fast customer input for every decision use it most.
Pricing and good to know
The platform is sold to businesses and is usually bought after a demo and a sales conversation. Costs depend on the number of studies and the audience needed. It runs in the browser, and the panel of participants is a core part of the service.
Highlights
- Ask customers questions about products
- Watch recorded sessions of participants
- Recruit people by audience type
- Group feedback into themes with AI
- Share findings in everyday work tools
