About Dovetail
Dovetail is a customer intelligence platform. It gathers calls, support tickets, surveys and interviews, then analyses them so teams can find patterns and act on them.
What it does
The platform connects to many sources, including call tools, support systems, survey tools and review sites. Feedback is processed once, and answers come with links back to the underlying evidence. Customer success assistants can answer questions about accounts, such as which customers may be at risk. An API and a CLI let teams build their own connections to databases and internal tools.
Key features
- Connections to more than 30 sources
- Answers linked to customer evidence
- MCP connections to Claude, Cursor and Slack
- API and CLI for custom integrations
- Customer Success assistant
Who it's for
Customer success, product and research teams that handle many customer conversations are the main audience. Enterprise teams with large volumes of feedback will find the integrations most useful.
Pricing and good to know
The site offers a Start free trial option and a demo booking. Enterprise plans are listed. It is a hosted platform with an MCP option for AI tools. Connecting many sources takes planning, and access rules should be checked so that the right people see the right customer data.
Highlights
- Connect more than 30 data sources
- Answers linked to the original evidence
- MCP connections to AI and chat tools
- API and CLI for custom integrations
- Customer Success assistant for account questions
