About Userback
Userback is a feedback tool for product teams. It gathers website feedback, bug reports, surveys and user session replays in one place.
What it does
A feedback widget on the site lets visitors send comments, screenshots and screen recordings. Reports are sorted in an inbox with AI generated summaries, and they can be sent to tools such as Slack, Jira and Notion. Session replays show what a user did before a problem, and a public portal lets users vote on feature requests.
Key features
- Feedback widget and browser extension
- Session replay with browser and device details
- Surveys and NPS scores
- Public feature portal for requests
Who it's for
Product managers and small teams that want user feedback and bug reports gathered in one inbox.
Pricing and good to know
The site offers a free start option and a demo request. The product also has a public roadmap, changelog and an MCP integration for connecting AI tools. The Learn section adds blog posts, guides and templates.
Highlights
- Feedback widget for visitors on the website
- Session replays with browser and device details
- Surveys and NPS scores from users
- Public feature portal for requests
