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Help Scout vs Zammad

Help Scout: Help desk with a shared inbox, AI agent and support insights Zammad: Open source web-based helpdesk and ticket system you host yourself

Comparison of Help Scout, Zammad
Help Scout
Visit website
Zammad
Visit website
CategorySupport and CRMSupport and CRM
PricingFree trialTry for free to startOpen sourceFree to self-host on your servers
Platforms
  • Web
  • Web
  • Linux
Best for
  • Customer-first brands
  • Startups
  • Small support teams
  • IT teams
  • Support teams
  • Self-hosters
Highlights
  • Shared inbox with context kept across handoffs
  • Scout AI agent for routine requests
  • Copilot help for agents during a conversation
  • Ticket system for user support requests
  • Web-based interface for agents
  • Runs on your own servers
GitHub stars–6.1k
Last update–2 days ago

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