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Help Scout vs Intercom

Help Scout: Help desk with a shared inbox, AI agent and support insights Intercom: Helpdesk with a built-in AI agent for customer conversations

Comparison of Help Scout, Intercom
Help Scout
Visit website
Intercom
Visit website
CategorySupport and CRMSupport and CRM
PricingFree trialTry for free to startFree trial14-day free trial, no card
Platforms
  • Web
  • Web
Best for
  • Customer-first brands
  • Startups
  • Small support teams
  • SaaS companies
  • Support teams
  • Ecommerce brands
Highlights
  • Shared inbox with context kept across handoffs
  • Scout AI agent for routine requests
  • Copilot help for agents during a conversation
  • Shared inbox with an AI agent named Fin
  • Ticketing for customer and back-office issues
  • Automated messages to onboard and notify customers

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