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Chatwoot vs Intercom

Chatwoot: Open source customer support inbox for chat, email and social Intercom: Helpdesk with a built-in AI agent for customer conversations

Comparison of Chatwoot, Intercom
Chatwoot
Visit website
Intercom
Visit website
CategorySupport and CRMSupport and CRM
PricingOpen sourceSelf-host or use hosted cloudFree trial14-day free trial, no card
Platforms
  • Web
  • Web
Best for
  • Startups
  • Support teams
  • Developers
  • SaaS companies
  • Support teams
  • Ecommerce brands
Highlights
  • Live chat, email, WhatsApp and social in one inbox
  • Captain AI agent for routine questions
  • Help center for self-service articles
  • Shared inbox with an AI agent named Fin
  • Ticketing for customer and back-office issues
  • Automated messages to onboard and notify customers
GitHub stars39k–
Last update2 days ago–

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