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Chatwoot vs Help Scout

Chatwoot: Open source customer support inbox for chat, email and social Help Scout: Help desk with a shared inbox, AI agent and support insights

Comparison of Chatwoot, Help Scout
Chatwoot
Visit website
Help Scout
Visit website
CategorySupport and CRMSupport and CRM
PricingOpen sourceSelf-host or use hosted cloudFree trialTry for free to start
Platforms
  • Web
  • Web
Best for
  • Startups
  • Support teams
  • Developers
  • Customer-first brands
  • Startups
  • Small support teams
Highlights
  • Live chat, email, WhatsApp and social in one inbox
  • Captain AI agent for routine questions
  • Help center for self-service articles
  • Shared inbox with context kept across handoffs
  • Scout AI agent for routine requests
  • Copilot help for agents during a conversation
GitHub stars39k–
Last update2 days ago–

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