About Vapi
Vapi is a platform for building voice AI agents that talk to people on phone lines or in web calls. It covers the voice, conversation logic and telephony needed to run them.
What it does
Developers use Vapi to set up an agent's voice, its conversation behavior and how it connects to phone numbers. The platform includes call monitoring to show how conversations go and where they fail. Common starting points include customer support and appointment scheduling, and an API lets teams build custom setups.
Key features
- Configure voice, conversation flow and telephony
- Call monitoring and quality tracking across calls
- Starting points for support and appointment booking
- Integrations and an API for custom setups
- SSO, OAuth and role-based access controls
Who it's for
Vapi suits developers and product teams building phone or web voice assistants. Support and sales teams that want automated first-line calls will also find it useful, and enterprises can use the dedicated support options listed on the site.
Pricing and good to know
The site links to a pricing page and a contact sales option for larger deployments. Compliance statements on the site mention SOC 2, HIPAA and PCI. Voice agents depend on speech and call services, so plan your budget around expected call volume.
Highlights
- Configure voice, conversation flow and telephony
- Call monitoring and quality tracking across calls
- Starting points for support and appointment booking
- Integrations and an API for custom setups
- SSO, OAuth and role-based access controls
