Sendbird

Sendbird is a communication platform for adding chat and calling inside apps, aimed mainly at larger companies. It also offers an AI customer experience product for support and engagement.

Sendbird provides a communications API for conversations between users, businesses and AI agents. Its SDKs include calling features, such as starting a call to another user from code. The company's AI product, called delight.ai, is described as a concierge that personalizes customer journeys. Together these tools aim to support customer conversations across the whole lifecycle of a product.

• Communications API for chat across apps
• Voice calling through client SDK methods
• AI concierge for customer experience
• Enterprise focus with a sales-led contact path

Companies that run customer conversations at scale, such as support teams, marketplaces and large consumer apps. It is less suited to small hobby projects, based on how the site is organized around sales contact.

The homepage does not show pricing. The main call to action is to contact sales, so cost and plan details need to be requested directly. The site lists privacy and sub-processor documents for buyers who review vendors.