About PagerDuty
PagerDuty is an operations platform for handling incidents. It alerts the right people when something breaks and helps them coordinate the response until the problem is fixed.
What it does
PagerDuty collects alerts from monitoring tools, sends them to the on-call engineer and tracks the incident from start to finish. Responders can coordinate from Slack or an IDE. The platform connects to many other tools through integrations and APIs, and it includes AI assistants that help investigate incidents and suggest actions.
Key features
- Route alerts to the right on-call person
- Track incidents from alert to resolution
- Coordinate incident response from Slack or an IDE
- Connect with hundreds of monitoring and chat tools
- Use APIs and MCP for custom automation
Who it's for
Site reliability, DevOps and on-call teams that run production services. It also suits technical leaders who want one place to manage on-call work and incident follow-up across their engineering teams.
Pricing and good to know
The website has a Start for Free option, and plan details are listed on its pricing page. The product is a cloud service, and it works best when your monitoring and chat tools are connected to it. Check the current plan limits before you commit to a larger rollout.
Highlights
- Route alerts to the right on-call person
- Track incidents from alert to resolution
- Coordinate incident response from Slack or an IDE
- Connect with hundreds of monitoring and chat tools
- Use APIs and MCP for custom automation
