About incident.io
incident.io is a software reliability platform for on-call, incident response and status pages. It brings alerts, people and tools into one workflow from the first alert to the final fix.
What it does
The platform routes alerts to the right people, runs incident response in Slack and Teams, and publishes status pages for customers. Its investigation features use AI to look at telemetry, deployments and incident history to suggest causes. Shared context from past incidents is kept in a model of your production environment, which the vendor calls Nexus. Post-incident work and reporting sit in the same system.
Key features
- On-call routing for alerts
- Incident response in Slack and Teams
- Status pages for customers
- AI-assisted investigation of causes
- Insights and workflows across incidents
Who it's for
Engineering and SRE teams that need a clear process when production breaks. Engineering leaders who want to measure reliability over time will also find the reporting useful.
Pricing and good to know
The site offers a way to get started for free, and paid plans are priced on the pricing page. Check the current plan limits before you commit. AI suggestions are a starting point for an investigation, so people should still confirm the cause before they act on it.
Highlights
- On-call routing for alerts
- Incident response in Slack and Teams
- Status pages for customers
- AI-assisted investigation of causes
- Insights and workflows across incidents
