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Chatwoot vs Zendesk

Chatwoot: Open source customer support inbox for chat, email and social Zendesk: Customer service platform with AI agents for support teams

Comparison of Chatwoot, Zendesk
Chatwoot
Visit website
Zendesk
Visit website
CategorySupport and CRMSupport and CRM
PricingOpen sourceSelf-host or use hosted cloudFree trial14-day free trial, no card needed
Platforms
  • Web
  • Web
Best for
  • Startups
  • Support teams
  • Developers
  • Support teams
  • Service leaders
  • Enterprises
Highlights
  • Live chat, email, WhatsApp and social in one inbox
  • Captain AI agent for routine questions
  • Help center for self-service articles
  • AI agents that resolve common customer questions
  • Routing and workflows for service requests
  • Voice and messaging channels in one place
GitHub stars39k–
Last update2 days ago–

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