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Chatwoot vs Freshdesk

Chatwoot: Open source customer support inbox for chat, email and social Freshdesk: Helpdesk software with ticketing, AI agents and self-service

Comparison of Chatwoot, Freshdesk
Chatwoot
Visit website
Freshdesk
Visit website
CategorySupport and CRMSupport and CRM
PricingOpen sourceSelf-host or use hosted cloudFreemiumStart for free
Platforms
  • Web
  • Web
Best for
  • Startups
  • Support teams
  • Developers
  • Small support teams
  • Growing businesses
  • Service managers
Highlights
  • Live chat, email, WhatsApp and social in one inbox
  • Captain AI agent for routine questions
  • Help center for self-service articles
  • Shared ticketing across email and other channels
  • AI agents for email support
  • Onboarding guides and setup help
GitHub stars39k–
Last update2 days ago–

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