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Twist vs Zendesk

Twist: Async team messaging built around threads instead of constant chat Zendesk: Customer service platform with AI agents for support teams

Comparison of Twist, Zendesk
Twist
Visit website
Zendesk
Visit website
CategoryAsync and RemoteSupport and CRM
Pricing–Free trial14-day free trial, no card needed
Platforms
  • Web
  • Web
Best for
  • Distributed teams
  • Async teams
  • Remote teams
  • Support teams
  • Service leaders
  • Enterprises
Highlights
  • Threads keep each conversation on one topic
  • Channels organized by topic, project or client
  • Inbox that gathers threads in one place
  • AI agents that resolve common customer questions
  • Routing and workflows for service requests
  • Voice and messaging channels in one place

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