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Rocket.Chat vs Zendesk

Rocket.Chat: Open source team chat and video calls on your own servers Zendesk: Customer service platform with AI agents for support teams

Comparison of Rocket.Chat, Zendesk
Rocket.Chat
Visit website
Zendesk
Visit website
CategoryChat and MeetingsSupport and CRM
PricingOpen sourceFree trial14-day free trial, no card needed
Platforms
  • Web
  • Web
Best for
  • IT teams
  • Public sector
  • Partner organizations
  • Support teams
  • Service leaders
  • Enterprises
Highlights
  • Messaging, voice and video calls in one platform
  • Federation with Matrix and XMPP networks
  • Deploy on premises, in a secure cloud or air-gapped
  • AI agents that resolve common customer questions
  • Routing and workflows for service requests
  • Voice and messaging channels in one place
GitHub stars46.4k–
Last update2 days ago–

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