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Mattermost vs Zendesk

Mattermost: Self-hosted team chat for private, secure workplace messaging Zendesk: Customer service platform with AI agents for support teams

Comparison of Mattermost, Zendesk
Mattermost
Visit website
Zendesk
Visit website
CategoryChat and MeetingsSupport and CRM
PricingOpen sourceEnterprise Advanced tier availableFree trial14-day free trial, no card needed
Platforms
  • Web
  • iOS
  • Android
  • Web
Best for
  • Backend teams
  • IT teams
  • Regulated organizations
  • Support teams
  • Service leaders
  • Enterprises
Highlights
  • Team messaging with channels, threads and search
  • Searchable history with per-channel permissions and retention
  • Workflow automation and project tasks
  • AI agents that resolve common customer questions
  • Routing and workflows for service requests
  • Voice and messaging channels in one place

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